Privacy Policy

In this privacy policy
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Introduction

eFlow Processing SRL ("we", "our", "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose personal information about you when you use our services and interact with our website.

1. Identity and Contact Details of the Data Controller

The data controller responsible for your personal data is eFlow Processing SRL. If you have any questions or concerns regarding the processing of your personal data, you can contact us at:

  • Company Name: eFlow Processing SRL
  • Address: Chemin de la Haillette 5, 4280 Hannut, Belgium
  • Email: antoine.allard@eflowprocessing.com

Data Protection Officer (DPO):
We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. You can reach the DPO at antoine.allard@eflowprocessing.com.

2. Information We Collect

We may collect and process the following types of data about you:

  • Personal Identification Information: Name, email address, phone number, and other contact details.
  • Financial Information: Payment card details (masked), bank account information, and transaction data.
  • Technical Information: IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system, and platform.
  • Usage Data: Information about how you use our website and services.

3. How We Use Your Information

We use your personal information for the following purposes:

  • Service Delivery: To provide, operate, and maintain our services.
  • Transaction Processing: To process payments and manage your orders.
  • Communication: To communicate with you, including responding to your inquiries and providing customer support.
  • Improvement and Development: To understand and analyze how you use our services, and to develop new products, services, features, and functionalities.
  • Compliance: To comply with legal obligations, protect our rights, and enforce our terms and conditions.

4. Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Contractual Necessity: When processing is necessary for the performance of a contract with you.
  • Legal Obligation: When processing is necessary for compliance with a legal obligation.
  • Legitimate Interests: When processing is necessary for our legitimate interests, provided that your interests and fundamental rights do not override those interests.
  • Consent: When you have given your consent to process your personal data for specific purposes.

5. Sharing Your Information

We may share your personal data with:

  • Service Providers: Third-party companies that perform services on our behalf, such as payment processing and IT services.
  • Business Transfers: In connection with any merger, sale of company assets, financing, or acquisition of all or a portion of our business.
  • Legal Requirements: When required to do so by law or in response to valid requests by public authorities.

6. Data Security

We implement appropriate technical and organizational measures to ensure a level of security appropriate to the risk of processing personal data. This includes measures to protect your data against accidental or unlawful destruction, loss, alteration, unauthorized disclosure, or access.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. Specific retention periods are determined based on the nature of the data and the purposes for which it is processed.

8. Your Rights

You have the following rights regarding your personal data:

  • Access: The right to access and obtain a copy of your personal data.
  • Rectification: The right to request the correction of any inaccurate or incomplete personal data.
  • Erasure: The right to request the deletion of your personal data under certain conditions.
  • Restriction: The right to request the restriction of processing of your personal data.
  • Portability: The right to request the transfer of your personal data to another party.
  • Objection: The right to object to the processing of your personal data under certain conditions.
  • Withdrawal of Consent: The right to withdraw consent at any time where we are relying on consent to process your personal data.

To exercise any of these rights, please contact us at the details provided above.

9. Information About Data Transfers

Your personal data may be transferred to and processed in countries outside the European Economic Area (EEA). In such cases, we ensure that appropriate safeguards are in place to protect your personal data, such as using Standard Contractual Clauses or ensuring that the receiving country has adequate data protection laws.

10. Automated Decision-Making

We do not engage in automated decision-making or profiling that produces legal effects concerning you or similarly significantly affects you.

11. Contact Information for Complaints

If you have any concerns or complaints regarding our privacy practices, you have the right to contact the relevant supervisory authority. In Belgium, the supervisory authority is:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

eFlow Processing SRL
Chemin de la Haillette 5, 4280 Hannut, Belgium
Email: antoine.allard@eflowprocessing.com